Customer Service Representative
February 18, 2025
The Customer Service Representative is also responsible for updating and monitoring all field service jobs in Salesforce, providing customer key metrics reports, and tracking the call system.
What You'll Do
Answering all calls to Aristocrat 0800 service line and email job requests in a timely fashion
Create and allocate all service jobs Salesforce to relevant field technicians within agreed timeframes
Scheduling and allocation of all sales-related jobs to the correct technician in conjunction with the Service manager's calendars.
Close off all Manual and Task finished jobs daily and ensure any relevant information is captured and passed to the correct parties.
Reporting and Monitoring of Service Calls, Open call reports, Contract reports for Service, and ad-hoc non-contract Billing reports as requested. Raise Purchase orders for the Service team if and when required.
Assist with requests from the business for assistance with general upkeep within the Office e.g. ordering stock, replenishing kitchen and office supplies.
What We're Looking For
2 years of proven experience in Customer Support & Administration.
Basic to intermediate experience with Microsoft Office, and Salesforce and adaptable to learning additional software programs when needed.
Experience working within a team environment.
Gaming machine operations knowledge/experience is desirable though training will be provided.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Travel Expectations
None